Got questions? This way.
FAQs, quick fixes, and official info on every feature.
Can't find your question here, try our support forums.
General Questions
Here are some additional FAQs focused on pricing, payment, and related aspects
Acadle is a comprehensive learning management system (LMS) designed to help businesses, educational institutions, and other organizations create and manage online training programs. With Acadle, you can build custom learning paths, track learner progress, and deliver engaging content to your audience.
Acadle is versatile and can be used across various industries, including corporate training, education, healthcare, finance, and more. Whether you need to onboard employees, train customers, or offer educational courses, Acadle provides the tools to streamline the learning process.
Yes, Acadle is highly customizable. You can tailor the platform to meet your organization’s specific needs, from branding your learning environment to creating custom learning paths and assessments.
Technical Questions
Yes, Acadle supports SCORM-compliant content. You can easily import SCORM packages and track learner progress within the platform. This feature is currently in beta and available to select users.
Acadle offers integrations with various third-party tools and platforms, such as HR systems, CRM software, and communication tools. These integrations help streamline the learning experience by connecting Acadle with your existing systems.
Security is a top priority at Acadle. The platform is SOC2 compliant and follows the ISO 27001:2022 standard for information security management. Additionally, Acadle provides features like IP binding and device binding for enhanced security.
Account Management Questions
To get started, sign up for an account on the Acadle website. Once registered, you can begin creating your learning environment, adding users, and uploading content. Acadle also offers onboarding assistance to help you set up your system.
Yes, Acadle allows you to white-label the platform, enabling you to present it under your own brand. You can customize the platform’s appearance, use your domain name, and provide a branded experience for your learners.
Acadle provides robust user management features, allowing you to assign roles and permissions to users based on their needs. Admins can control who has access to specific content and features within the platform.
Support and Troubleshooting
Acadle offers multiple support channels, including email, live chat, and a knowledge base with detailed documentation. Our support team is available to assist you with any issues or questions you may have.
If you forget your password, you can reset it by clicking the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.
Yes, Acadle offers a mobile app called “Academy Hub,” which allows you to access courses and learning materials on the go. The app can be white-labeled to reflect your organization’s brand.
Currently, SCORM content is primarily accessible through the desktop version of Acadle. However, we are continuously working on enhancing mobile support for SCORM and other interactive content types.
Pricing and Subscription
Acadle offers a variety of pricing plans tailored to different organizational needs. We have plans for small teams, mid-sized businesses, and large enterprises. Each plan varies based on the number of users, available features, and support options. Visit our pricing page on the website for detailed information.
Yes, Acadle offers a free trial so you can explore the platform and determine if it meets your needs before committing to a paid plan. The trial period allows you to experience most of the features available in the paid plans.
Absolutely! You can upgrade or downgrade your subscription at any time based on your changing needs. Any changes will be reflected in your next billing cycle. If you need assistance with switching plans, our support team is here to help.
Yes, Acadle offers discounts for annual subscriptions. By choosing an annual plan, you can save a significant percentage compared to paying monthly. The exact discount will depend on the plan you choose.
Acadle accepts various payment methods, including credit/debit cards, bank transfers, and PayPal. We also support invoicing for enterprise customers who may require it. All payments are processed securely through our trusted payment gateway.
Yes, after each payment, an invoice will be automatically generated and sent to your registered email address. You can also access your payment history and download invoices from your account dashboard.
Acadle offers a satisfaction guarantee for our services. If you’re not satisfied with the platform within the first 14 days of your subscription, you can request a full refund. Please contact our support team to initiate the refund process.
If you miss a payment, your account will enter a grace period during which you can still access your courses. If the payment issue is not resolved within the grace period, your account may be suspended. You can reactivate your account by updating your payment information and completing the pending payment.
Yes, you can cancel your subscription at any time. If you cancel, your account will remain active until the end of your current billing cycle. After that, you will no longer be charged, and your access to the platform will be discontinued.
Customization and Enterprise Solutions
Yes, Acadle offers custom pricing and packages for large enterprises with specific needs. If your organization requires a tailored solution, please contact our sales team to discuss a plan that aligns with your goals and budget.
Acadle is committed to meeting the unique needs of our customers. If you require specific features or custom development, our team can work with you to implement these changes. Custom development may incur additional costs, depending on the scope of work.